Passion for five-star service fuels Alec Dalton’s leadership in hospitality quality management. His background ranges from operating five-star luxury hotels to holding global corporate roles with industry leaders like The Ritz-Carlton and Disney. The International Hospitality Institute has ranked him among the “100 Most Inspirational People in Global Hospitality & Travel.” Now, as the Executive Director of Accelerating Leaders, Alec and his team provide management consulting partnership to restaurateurs, hoteliers, and service organizations across the spectrum. He co-authored the first two books in the best-selling series Customer Experience, as well as the textbook Operations Management in the Hospitality Industry. Ultimately, Alec enjoys helping boutique businesses and brand-names alike set new standards for service excellence.